Terms & Conditions

Last Updated: April 6th, 2017

General Terms & Conditions

The following General Terms & Conditions have been written in good old plain english without any legal jargon. We want to be transparent and upfront with our customers. If you have any questions or would like clarification with regards to anything contained herein, please contact us by phone 1-888-552-0331 or email help@stradegy.ca.

In addition to these General Terms & Conditions, please refer to the Terms & Conditions that apply to specific services.

We reserve the right to modify these Terms & Conditions anytime without prior written notice.

TERM OF SERVICE:

All services are month-to-month with no long-term commitments unless otherwise stated in the Terms & Conditions of a specific service.

BILLING & PAYMENT:

Payment for all services is due the day the service is ordered and will automatically recur on the first day of each month. The first month of service will be prorated from the date of order to the end of the month based on 30.4 days per month. You will receive an invoice and receipt of payment by email. Accepted payment methods include Visa, MasterCard, and American Express. Your payment information will be kept on file for billing purposes. It is Your responsibility to maintain accurate and up to date billing information.

CANCELLATION OF SERVICE:

You may cancel our services any time by sending a cancellation request by email to help@stradegy.ca.

REFUNDS:

All sales are final and no refunds will be issued. Should you decide to cancel our services we will continue to fulfill our services for the remainder of your paid term.

SUPPORT:

Providing our customers with the highest level of support, within the scope of our services, is our top priority. We are available by phone and email Monday to Friday 9am to 5pm excluding holidays. While we're happy to discuss your requirements over the phone, all service requests must be submitted by email so that we have a record of the request. We aim to respond to all service requests within 24 business hours, however, depending on the scope of your request it may take longer.

NO GUARANTEES:

While we stand behind our services 100% and put forth best efforts, we make no guarantees as to the results you will achieve using our services, as there are many factors beyond our control.

LIABILITY:

By using our services you acknowledge and agree that you will not hold us or any other person or company associated with our services liable for anything for any reason at any time. You understand that our services are month-to-month and if you are not happy you can cancel our services.

OWNERSHIP OF ACCOUNTS & DATA:

All accounts and associated data, whether provided by you or setup by us on your behalf, shall remain your property. In cases where we have created accounts on your behalf, access to such accounts will be provided to you upon final payment of any monies owning to us by you.

USE OF COMPANY NAME, LOGO, & Data:

By using our services you grant us permission to use your company name and logo for the purpose of identifying your business as a current or past customer of ours. Further, you grant us permission to publish results based on your data and the work we have done on your behalf, such as the percent increase or decrease of a specific metric and the related timeframe. For example: 50% increase in Google AdWords Conversions, Q1 2017 vs. Q1 2016. We will NOT publish individual specific metrics from your account.

Google ADWords Terms & Conditions

Further to our General Terms & Conditions, the following Terms & Conditions are specific to our Google AdWords Services:

TERM:

We require an initial three (3) month commitment after which time service is month-to-month. We require an initial minimum term for a couple reasons: First Reason - there is significant work that needs to be completed upfront in order to properly setup AdWords Campaigns. Unlike other companies that charge setup fees to cover these upfront costs, we amortize the setup work over the initial three month period, as we'd rather see you invest that money into your ad budget where you reap the benefits. Second Reason- it typically takes up to ninety (90) days (three months) to optimize an Ad Campaign based on account data. After the first thirty (30) days we make the necessary adjustments to campaigns based on the previous 30 day results. We repeat this process after 60 days, and again at 90 days, at which point a Campaign is typically performing very well. To be clear, it doesn't take 90 days to see results, it takes up to 90 days to improve results and really prove the value Google AdWords can provide your business. We believe this is the fairest approach for everyone involved.

Facebook Ads Terms & Conditions

Further to our General Terms & Conditions, the following Terms & Conditions are specific to our Facebook Ads Services:

TERM:

We require an initial three (3) month commitment after which time service is month-to-month. We require an initial minimum term for a couple reasons: First Reason - there is significant work that needs to be completed upfront in order to properly setup Facebook Ad Campaigns. Unlike other companies that charge setup fees to cover these upfront costs, we amortize the setup work over the initial three month period, as we'd rather see you invest that money into your ad budget where you reap the benefits. Second Reason - it typically takes up to ninety (90) days (three months) to optimize an Ad Campaign based on account data. After the first thirty (30) days we make the necessary adjustments to campaigns based on the previous 30 day results. We repeat this process after 60 days, and again at 90 days, at which point a Campaign is typically performing very well. To be clear, it doesn't take 90 days to see results, it takes up to 90 days to improve results and really prove the value Facebook Ads can provide your business. We believe this is the fairest approach for everyone involved.

Analytics & Reporting Terms & Conditions

Further to our General Terms & Conditions, the following Terms & Conditions are specific to our Analytics & Reporting Services: