General Terms of Service
The following General Terms of Service have been written in good old plain english without any legal jargon. We want to be transparent and upfront with our customers. If you have any questions or would like clarification with regards to anything contained herein, please contact us by phone 1-888-552-0331 or email email@example.com.
We reserve the right to modify these Terms of Service anytime without prior written notice. Any changes will take effect 30 days from the date the updated Terms of Service were published.
If any Terms of Service are related to business hours, such hours are defined as Monday to Friday 9 AM to 5 PM EST excluding holidays.
Term Of Service
All recurring services require an initial three (3) month term unless otherwise stated in the Terms of Service for a specific service. At the end of your initial term, service will automatically and continually renew for an additional three month term until cancelled.
Cancellation Of Recurring Services
You may cancel our recurring services any time by sending a cancellation request by email to firstname.lastname@example.org. We require thirty (30) days advance notice for all cancellations. If your cancellation request is received within thirty (30) days of your term renewal, your term will renew for one final term, after which time, services and billing will stop provided all services are paid for in full.
Billing & Payment
All billing information, including invoices and receipts, will be sent to the primary contact we have on file. At your request, you can specify a separate billing contact.
Payment for all services is due prior to the commencement of service. Refer to the Terms of Service of each service for specific payment terms.
Payment for all recurring services is due on the 1st or 15th day of each month (you can decide which day you would prefer to be billed) and will automatically recur each month. You will receive an invoice and receipt of payment by email.
If you decide to start your service prior to your initial billing date, you will be charged a pro-rated amount for the difference, based on 30.4 days per month.
Accepted payment methods include Visa, MasterCard, American Express, and bank transfer. Recurring services require a credit card for automatic payment processing. Your payment information will be kept on file for billing purposes. It is your responsibility to maintain accurate and up to date billing information.
All sales are final and no refunds will be issued. Should you decide to cancel our services we will continue to fulfill our services for the remainder of your term.
Providing our customers with the highest level of support, within the scope of our services, is our top priority. We are available by phone, email, and video conference during regular business hours. While we're happy to discuss your requirements over the phone, all service requests must be submitted by email so that we have a record of the request. We aim to respond to all service requests within 24 business hours.
While we stand behind our services 100% and put forth best efforts, we make no guarantees as to the results you will achieve using our services as there are many factors beyond our control.
By using our services you acknowledge and agree that you will not hold us or any other person or company associated with our services liable for anything for any reason at any time. You understand that you can cancel our services within the terms of our cancellation policy.
Ownership Of Assets, Accounts & Data
Unless otherwise stated in the Terms of Service of a specific service, ownership of all assets, accounts, and data provided by us to you will remain ours until the service is paid for in full, and provided you do not have any other outstanding balances with us.
For the purpose of clarification, assets, accounts, and data include but are not limited to copywriting, photos, videos, graphics, websites, website hosting, online advertising accounts, email marketing accounts, social media accounts, and analytics accounts.
If you provide us with access to any of your existing assets, accounts, and data; ownership of such assets, accounts, and data will remain yours, even upon cancellation of service.
We provide market exclusivity with our Online Lead Generation service.
Use Of Company Name, Logo & Data
By using our services you grant us permission to use your company name and logo in perpetuity for the purpose of identifying your business as a current or past customer of ours. Further, you grant us permission to publish results based on your data and the work we have done on your behalf, such as the percent increase or decrease of a specific metric and the related timeframe. For example: 50% increase in Google Ads Conversions, Q1 2022 vs. Q1 2021. We will NOT publish specific metrics associated with your name from your account without your prior written permission.